How do you define and determine what policies processes and procedures are used in your international patient services department?

How do you define and determine what policies processes and procedures are used in your international patient services department?

I am interested to know how the policies, procedures and processes are developed within an International Patient Services department. How do we know what are best practices? Where is the best place to obtain information on best practices?

If a hospital decides to offer and market international patient services, where do they find qualified staff? What determines that the

staff member knows the industries best practices?

I know that this is a lot of questions, but can anyone provide me the answers?

In addition how does a prospective patient know what the hospitals international patient services department is using in providing the best patient outcomes?

Anyone who works in an international patient services department are welcome to assist me in finding the answers. Your participation is welcome.